Welcome, how can we help you?
Have questions? We've got answers. Explore our frequently asked questions below to find the information you need. If you don't see your question answered here, feel free to contact us directly. We're here to help!
To place an order, simply browse our website and add the desired items to your shopping cart. Once you’re ready to checkout, follow the prompts to enter your shipping and payment information.
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), and PayNow. You can find the available payment options during the checkout process.
If you wish to arrange for Cash on Delivery, please drop a message to chat with our friendly admin.
Unfortunately, due to hygiene concerns, we are unable to accept returns for our products once they have been delivered.
However, we understand that circumstances may arise where assistance is needed. In such cases, our friendly administrative team is here to help. Please don’t hesitate to contact us with any concerns or inquiries you may have, and we’ll do our best to assist you.
Currently, we do not offer international shipping. However, we’re excited to announce that we’ll be expanding our reach and revealing our products in other countries soon. Stay tuned for updates on our international availability!
We strive to process orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately. Once an order has been processed and shipped, we may not be able to make changes.
Yes, we take the security of your personal information seriously. Our website uses industry-standard encryption and security protocols to protect your data.
Yes, you can choose not to disclose your NRIC. For purchasers who opt not to disclose their personal details, we’ll be pooling our donations anonymously at the end of each year. This means that every purchase you make contributes to a greater good, regardless of whether you choose to disclose your information or not. Your support matters, and together, we can make a difference!
If you have any questions or need assistance, our customer support team is here to help. You can reach us by:
Email: admin@changshan.sg
Contact: +65 82869450 (office hours from 9am – 5pm)
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